Book Appointment
Book Appointment

Privacy Policy

Privacy Policy — Surgi-Dent

Effective Date: August 6, 2026

Last Updated: August 6, 2026

At Surgi-Dent (accessible via https://surgident.com.pk/), we recognize the importance of your privacy and are committed to safeguarding the personal and health-related information you share with us. This Privacy Policy explains how we collect, use, protect, and handle your data when you visit our website, book an appointment, or contact our clinic.

1. Information We Collect

To provide seamless appointment booking, medical consultations, and patient support, we collect the following types of information:

A. Personal and Booking Information

When you fill out our online appointment form, request a callback, or communicate with us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Selected Doctor and Treatment Preferences

  • Preferred Appointment Date and Time

  • Any specific dental concerns or notes voluntarily included in your message

B. Automatically Collected Technical Data

As you navigate our website, standard web server logs and analytics tools automatically record certain technical details, including:

  • Your device’s IP address and browser type

  • Pages viewed, time spent on site, and referring URLs

  • General geographic region (city/country level)

2. How We Use Your Information

We use the information we collect strictly for professional, administrative, and clinical purposes:

  • Appointment Management: To schedule, confirm, modify, or cancel your dental consultations and executive treatments.

  • Patient Communication: To send timely appointment updates, reminders, or respond to inquiries submitted via our contact forms or direct emails.

  • Clinical Documentation: To maintain accurate internal medical records and coordinate patient care safely among our qualified dental specialists.

  • Website Performance & Security: To analyze user engagement, ensure site security, and improve our digital experience.

3. Confidentiality & Medical Data Standards

As an executive dental clinic recognized by the Punjab Healthcare Commission (PHC) and adhering to international WHO clinical guidelines:

  • Strict Confidentiality: Any personal history or dental details shared with us online or during your visit are treated with the highest degree of medical confidentiality.

  • No Data Selling: We do not sell, rent, trade, or share your personal, contact, or health data with third-party advertisers or external marketing networks.

  • Authorized Access Only: Access to your submitted patient details is strictly restricted to authorized medical professionals and administrative staff at Surgi-Dent.

4. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies to improve site functionality and monitor traffic flow:

  • Essential Cookies: Required for basic navigation, security, and smooth online form submissions.

  • Analytics Cookies: Help us analyze visitor trends so we can optimize our web layout and resources.

You can manage or disable cookies through your browser settings at any time, though doing certain site features may function differently.

5. Third-Party Service Providers

We may share limited technical data with trusted third-party partners who assist us in operating our website and digital communications, such as:

  • Secure web hosting providers

  • Email and SMS notification gateways (for appointment alerts)

  • Site security and spam defense integrations (e.g., Google reCAPTCHA)

These service providers are contractually bound to maintain strict security over your data and use it solely to perform tasks on our behalf.

6. Data Security Measures

We implement robust administrative, physical, and technical safeguards—including SSL (Secure Sockets Layer) encryption—to protect your personal and medical information against unauthorized access, loss, misuse, or alteration.

7. Patient Privacy Rights

You retain the right to:

  • Access or Review: Request a summary of the personal information we hold about you.

  • Correct or Update: Request modifications to inaccurate contact details or appointment records.

  • Data Deletion: Request the removal of your personal data submitted via online forms.

  • Opt-Out: Stop receiving promotional messages or general clinic reminders at any time.

8. External Links

Our website may contain links to external sites (such as location maps or social media platforms). We are not responsible for the privacy policies or content practices of those third-party websites.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please feel free to contact us directly:

  • Clinic Name: Surgi-Dent Executive Dental Clinic

  • Address: Basement Punjab Pharmacy, 7-F PIA Main Boulevard, Block F, PIA Housing Scheme, Lahore, 54000, Pakistan

  • Phone: +92 328 6314014 / +92 321 4709321

  • Email: surgidentexecutive@gmail.com

  • Website: https://surgident.com.pk